How well do you handle crises in your life? Are you able to approach them with resolve and determination, or do you tend to become overwhelmed and frustrated? To what degree do you see yourself as a resilient individual? Do you tend to recover quickly following stressful events, or do those events get you down and sap your energy for an extended period?

 Ethical Issues in Human Services 

Discussion Topic
After reading chapter 14, please discuss the following with your peers:

How well do you handle crises in your life? Are you able to approach them with resolve and determination, or do you tend to become overwhelmed and frustrated?
To what degree do you see yourself as a resilient individual? Do you tend to recover quickly following stressful events, or do those events get you down and sap your energy for an extended period?

Course Materials- Becoming a Helper, Corey G and Corey S, 8th edition, Cengage Learning ISBN-10: 0357366301 Mindtap

Chapter14LectureNotes.docx

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Chapter XIV: Managing Crisis: Personally and Professionally

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Chapter 15: Managing Crisis: Personally and Professionally

Chapter 15 Lecture Notes
Managing Crisis: Personally and Professionally

CHAPTER OUTLINE
Aim of the Chapter
How Crises Affect Us
Stress and Emotional Fatigue Can Lead to Burnout
Crisis Situations Are Common in Counseling
Understanding Our Response to Crisis
The Role of Resilience
Posttraumatic Growth
How Can We Become More Resilient?
Cognitive, Emotional, and Behavioral Components of a Crisis
Cognitive Components
Managing Your Self-Talk
Emotional Components
Behavioral Components
Crisis Intervention Work
Helping Clients Examine Their Options
First-Order Intervention
Second-Order Intervention
Guidelines for Working With Clients in Crisis
Disaster Mental Health Workers

CHAPTER OVERVIEW

· Counseling is a rich and rewarding profession that often involves helping clients through a crisis.
· One of the best ways to be able to help clients through crises is to be the best prepared you can be to handle crises in your life as well as to practice and prepare for the various kinds of crisis situations for which clients will seek counseling
· Sometimes the best approach for working with a client in a crisis is for you to be present, to listen, to respect the client, and to encourage the client to tell his or her story.
· Self-talk has a significant effect on how we react to and respond to crisis events.
· Resilience is the ability of an individual to cope with and bounce back from stressful and adverse events. Resilience can be fostered and developed, and one of the major ways is to stay connected to family, friends, and community organizations.
· Crisis intervention is one of the main modalities in community agencies. Many at-risk groups are in need of immediate short-term help in working through both situational and developmental crises.
· One of the fastest and most popular emerging subfields in mental health and school counseling, psychology, and social work is that of disaster mental health.
· Working in disaster mental health counseling and crisis intervention on a large scale with groups and communities requires a broad understanding of multicultural issues and differences among groups.

KEY CONCEPTS AND TERMS
Burnout is a phenomenon that crisis intervention and other frontline mental health workers may experience after being exposed to many stressors.
Compassion fatigue, a stress-related syndrome, results from the cumulative drain on the helper’s capacity to care for others. It is similar to the concept of empathy fatigue.
Coping mechanisms refer to the actions, behaviors, or environmental resources that clients can use in getting through a crisis.
Crises refer to the perception or experiencing of an event or situation as an intolerable difficulty that exceeds the person’s current resources and coping mechanisms.
Crisis intervention is a community-based approach to helping individuals, groups, and communities with a variety of crises in their lives. Crisis intervention is one of the main models utilized in community agency work.
Crisis therapy, also known as second-order intervention, is a short-term therapeutic process that goes beyond immediate coping and aims at crisis resolution and change.
Disaster can be defined as a serious disruption of the functioning of society, causing widespread human, material, or environmental losses which exceed the ability of affected society to cope using only its own resources.
Empathy fatigue is the stress generated by listening to multiple stories of trauma that clients bring to therapy, which may lead to a deterioration of the counselor’s resiliency or coping abilities over time. It is similar to compassion fatigue.
First-order intervention can be thought of as psychological first aid.
Physical footprint refers to the physical area directly affected by any given disaster.
Positive and constructive thinking patterns, including ways of reframing a situation that can lessen stress and anxiety by substantially changing a client’s perspective on a problem, are a type of strategy used in crisis situations.
Posttraumatic growth (PTG) can flow from posttraumatic stress situations. Some people are able to move through the pain and healing after experiencing a trauma and become stronger. Trauma can be a springboard for transformation and life changes, enabling people not just to survive a traumatic incident but to grow from it.
Psychological first aid helps individuals tap any resources available to them to restore a sense of equilibrium when a crisis occurs.
Psychological footprint refers to the geographical area of individuals and communities psychologically affected by a disaster or an event.
Resilience is the ability of an individual to cope with and bounce back from stressful and adverse events.
Second-order intervention, or crisis therapy, is a short-term therapeutic process that goes beyond immediate coping and aims at crisis resolution and change.
Self-talk refers to the nearly constant internal monologue we engage in at a conscious or semiconscious level. When our self-talk is irrational and inaccurate, we feel stressed and upset and have trouble making decisions. Self-talk can be managed.
Situational supports include people in the client’s life from whom they can draw strength during their crisis.
Stress is a feeling of strain and pressure that can originate from external sources or internal sources. Our stress may be acute or chronic.
Time sample recording your self-talk for 15 minutes at the same time each day for several days
Trauma refers to wounds that can be physical or psychological, or both.
Trauma counseling uses a variety of psychodynamic, cognitive behavioral, and eclectic approaches to help individuals cope with the personal experience and reaction to the trauma event.
Vicarious trauma occurs as a result of chronic exposure to client trauma when the helper begins to take on the client’s trauma-related symptoms.

Copyright © 2019 Cengage Learning. All rights reserved.

Copyright © 2019 Cengage Learning. All rights reserved.

Discussion Question assignments are based on the discussion questions at the end of the chapter. You are to review the chapter(s) and write a 3-5 page double-spaced summary answering each question in APA format. Please make sure you have an MSOL title page (see thesis handbook) and the assignment is properly formatted.: 2. Leadership Applications: Explain how the ideas, concepts, principles, methods, techniques, etc., discussed in the article better help leaders to lead change effectively and successfully.

1. Discussion Question assignments are based on the discussion questions at the end of the chapter. You are to review the chapter(s) and write a 3-5 page double-spaced summary answering each question in APA format. Please make sure you have an MSOL title page (see thesis handbook) and the assignment is properly formatted.:
2. Leadership Applications: Explain how the ideas, concepts, principles, methods, techniques, etc., discussed in the article better help leaders to lead change effectively and successfully.
3. Paper Construction: Cover Page, APA Formatting, Report Length & Reference Page
This paper should be well-formatted with the above three clear headings and subheadings and should be in APA format, Times New Roman 12, and should be a minimum of 3-5 pages double-spaced, excluding cover or title and reference pages. 

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Explain what Tressie McMillan Cottom means when she says that US health care systems assume black women's incompetence? Use specifics from the author’s argument as you summarize the main points. 2. As she conveys the story, how might Cottom's pregnancy have been different had the health care workers involved read her as competent? What would have changed? Name the differences in detail and explain with specifics. 3. Name some A. stereotypes and B. structural features of modern health care that, according to Kidd & Carel, C. make patients especially vulnerable to epistemic injustice?

1. Explain what Tressie McMillan Cottom means when she says that US health care systems assume black women's incompetence? Use specifics from the author’s argument as you summarize the main points. 2. As she conveys the story, how might Cottom's pregnancy have been different had the health care workers involved read her as competent? What would have changed? Name the differences in detail and explain with specifics. 3. Name some A. stereotypes and B. structural features of modern health care that, according to Kidd & Carel, C. make patients especially vulnerable to epistemic injustice? 4. One kind of epistemic injustice in health care is testimonial injustice. A. Define testimonial injustice. B. Give an example of testimonial injustice from Cottom, Kidd & Carel. C. Explain what makes this example a testimonial injustice. 5. Another kind epistemic injustice in health care is hermeneutical injustice. A. Define hermeneutical injustice. B. Give an example of hermeneutical injustice from Cottom, Kidd & Carel. C. Explain what makes it hermeneutical injustice.

White Collar Crime was first introduced in the social sciences by Edwin Sutherland in a 1939 presidential address to the American Sociological Association. Defining white collar crime as a crime committed by a person of respectability and high social status in the course of his occupation, his address was important in that it was the first major statement on white collar crime in academic criminology. If white collar crimes are economically the most costly crimes to society, why are such acts seldom punished?

White-Collar Crime and Reflection
Welcome to Week 7! Remember to click on the +Pin and or more while answering the question for 10 points. Respond to three or more classmates with 30 words or more with a substantial and thought provoking response that adds to the discussion for the remaining 10 points. Additional responses are always appreciated and encouraged. Please use you own words. Do not cut and paste from the Internet. Thanks!
This week, we are reading chapter 11 and discussing White Collar Crime. White Collar Crime was first introduced in the social sciences by Edwin Sutherland in a 1939 presidential address to the American Sociological Association. Defining white collar crime as a crime committed by a person of respectability and high social status in the course of his occupation, his address was important in that it was the first major statement on white collar crime in academic criminology.
If white collar crimes are economically the most costly crimes to society, why are such acts seldom punished?

If white collar crimes are economically the most costly crimes to society, why are such acts seldom punished? Please list and explain three reasons in detail.
Summarize the Savings and Loan Scandal. How was it possible for what has been described as the greatest series of white collar crimes in American history to take place, and why was the American public unaware of this?

Search the Internet and locate an article that relates to the topic of HACKING and summarize the reading in your own words. Your summary should be 2-3 paragraphs (250 – 300 words) What is most important is that you use YOUR OWN WORDS to summarize the news article. It is essential that you do not copy text directly from the Internet.

Search the Internet and locate an article that relates to the topic of HACKING and summarize the reading in your own words. Your summary should be 2-3 paragraphs (250 – 300 words)
What is most important is that you use YOUR OWN WORDS to summarize the news article. It is essential that you do not copy text directly from the Internet. Plagiarism is unacceptable. You can easily avoid this by rephrasing the contents and summarizing it using your own words. A reference citation is also required for this assignment. You may just include a link to your article.
Example:   
Article Title: Could a Cyber Attack Knock Out Your Computer? 
Reference: https://www.lifewire.com/cyber-attacks-4147067 

The movie Grease is a timeless classic that many people from all walks of life can enjoy. Some of you can relate to all of the awesome songs and some of the situations that are going on in this great movie. High school can be tough, and this movie hits on some of the rough situations that high school kids can endure. Immature boys, foiled relationships, and even a pregnancy scare could all be something you encounter during your days as a teenager. Grease makes this time in life relatable to every age group and introduces us to characters we all know and love. With that being said, based on Erik Erickson’s Psychosocial Development Theory, in the stages “Intimacy vs. Isolation,” and “Identity vs. Role Confusion,” describe what the individual(s) and groups are experiencing. Be incredibly detailed in your descriptions giving a minimum of 2 examples per person and group. T-Birds Kenickie Rizzo Sonny Danny The Love Birds

The movie Grease is a timeless classic that many people from all walks of life can enjoy. Some of you can relate to all of the awesome songs and some of the situations that are going on in this great movie. High school can be tough, and this movie hits on some of the rough situations that high school kids can endure. Immature boys, foiled relationships, and even a pregnancy scare could all be something you encounter during your days as a teenager. Grease makes this time in life relatable to every age group and introduces us to characters we all know and love.
With that being said, based on Erik Erickson’s Psychosocial Development Theory, in the stages “Intimacy vs. Isolation,” and “Identity vs. Role Confusion,” describe what the individual(s) and groups are experiencing. Be incredibly detailed in your descriptions giving a minimum of 2 examples per person and group.
T-Birds
Kenickie
Rizzo
Sonny
Danny
The Love Birds
Frenchy
Sandy
Rydell High
Pink Ladies
Putzie and Doody
Marty
Jan

Culture can cause barriers when communicating with patients with low literacy.  1) Explain what low literacy is and why it’s important as a healthcare professional to know about it. 2) List 3 ways in which culture can cause barriers of communication with patients with low literacy. Then, for each one, explain how you would overcome the barrier or “plain language can be used”.

Culture can cause barriers when communicating with patients with low literacy. 
1) Explain what low literacy is and why it’s important as a healthcare professional to know about it.
2) List 3 ways in which culture can cause barriers of communication with patients with low literacy. Then, for each one, explain how you would overcome the barrier or “plain language can be used”.
250 words minimum, APA format, include references and in text citations.

You are in charge of managing a local softball team, one in which there is a lot of turnover. While you have a couple of regulars, much of the team members come and go frequently. When it comes to organizing games, it is becoming more and more difficult to keep track of the current members, so you decide to write a small program to help you track the current players.Write a modularized program that will utilize a main menu to control the program’s functions and a list to store the members of your team.

  
You are in charge of managing a local softball team, one in which there is a lot of turnover. While you have a couple of regulars, much of the team members come and go frequently. When it comes to organizing games, it is becoming more and more difficult to keep track of the current members, so you decide to write a small program to help you track the current players.Write a modularized program that will utilize a main menu to control the program’s functions and a list to store the members of your team. The following functions that your program needs to include:Print the current member list.Add a new member.Remove a member.Modify an existing member.Exit the programRemember that you can create a function using ‘def.’ In other words, for adding a new member, you will need a function similar to: ***** *****

Case Discussion on Bipolar Disorder: Wendy is a 30-year-old, unemployed white female. She is no stranger to therapy, having seen counselors for most of her teen and adult years. Her friends would describe her as a “wild woman” who takes no crap from anyone. She has held various part-time jobs for the last few years because she usually gets angry at her boss or coworkers and quits. While she has had a string of boyfriends over the years, she has been seeing one man for the last year or so.Create a list of the patient’s problems and prioritize them. Which diagnosis should be considered What is your rationale for the diagnosis What differential diagnosis should be considered Wendy is a 30-year-old, unemployed white female. She is no stranger to therapy, having seen counselors for most of her teen and adult years. Her friends would describe her as a “wild woman” who takes no crap from anyone. She has held various part-time jobs for the last few years because she usually gets angry at her boss or coworkers and quits. While she has had a string of boyfriends over the years, she has been seeing one man for the last year or so. He too is unemployed and has both an alcohol and methamphetamine problem. She describes the relationship as “addictive and dysfunctional, yet exciting and hot.” Wendy is back in treatment at the urging of her parents, who describe her behavior as erratic and unpredictable. They also claim that she has periods where she “sleeps little and parties lots.” There were also several occasions in the last five years when she was so depressed she didn’t eat or want to leave the house. Her father also admits to periods of depression, and Trisha’s grandfather was diagnosed with manic depression, resulting in numerous hospitalizations in the 1950s and 1960s. Wendy’s only brother died in a car accident several years ago. He was drunk at the time, but she claims he had a long history of depression. Recently Trisha was arrested for disorderly conduct at a friend’s party. She had not slept for nearly 24 hours and was drunk and combative. When she was first approached by police, she solicited them for sex. They report that she was rather hyperverbal and hyperactive. They later had to investigate a complaint from local storeowners for bad checks she wrote in excess of $7,000. Summarize the clinical case. Create a list of the patient’s problems and prioritize them. Which A38diagnosis should be considered What is your rationale for the diagnosis What differential diagnosis should be considered What test or screening tools should be considered to help identify the correct diagnosis What treatment would you prescribe and what is the rationale (consider psychopharmacology, diagnostics tests, referrals, psychotherapy, psychoeducation) What standard guidelines would you use to assess or treat this patient Responses need to address all components of the question, demonstrate critical thinking and analysis and include peer-reviewed journal evidence to support the student’s position.

   
 
Mood Stabilizing Agents
Instructions: Case Discussion on Bipolar Disorder:
Wendy is a 30-year-old, unemployed white female. She is no stranger to therapy, having seen counselors for most of her teen and adult years. Her friends would describe her as a “wild woman” who takes no crap from anyone. She has held various part-time jobs for the last few years because she usually gets angry at her boss or coworkers and quits. While she has had a string of boyfriends over the years, she has been seeing one man for the last year or so.Create a list of the patient’s problems and prioritize them.
Which diagnosis should be considered
What is your rationale for the diagnosis
What differential diagnosis should be considered He too is unemployed and has both an alcohol and methamphetamine problem. She describes the relationship as “addictive and dysfunctional, yet exciting and hot.” Wendy is back in treatment at the urging of her parents, who describe her behavior as erratic and unpredictable. They also claim that she has periods where she “sleeps little and parties lots.” There were also several occasions in the last five years when she was so depressed she didn’t eat or want to leave the house. Her father also admits to periods of depression, and Trisha’s grandfather was diagnosed with manic depression, resulting in numerous hospitalizations in the 1950s and 1960s. Wendy’s only brother died in a car accident several years ago. He was drunk at the time, but she claims he had a long history of depression. Recently Trisha was arrested for disorderly conduct at a friend’s party. She had not slept for nearly 24 hours and was drunk and combative. When she was first approached by police, she solicited them for sex. They report that she was rather hyperverbal and hyperactive. They later had to investigate a complaint from local storeowners for bad checks she wrote in excess of $7,000.

Summarize the clinical case.
Create a list of the patient’s problems and prioritize them.
Which diagnosis should be considered
What is your rationale for the diagnosis
What differential diagnosis should be considered
What test or screening tools should be considered to help identify the correct diagnosis
What treatment would you prescribe and what is the rationale (consider psychopharmacology, diagnostics tests, referrals, psychotherapy, psychoeducation)
What standard guidelines would you use to assess or treat this patient

Responses need to address all components of the question, demonstrate critical thinking and analysis and include peer-reviewed journal evidence to support the student’s position.

Read the Starbucks case thoroughly and using Exhibit 1.3 (International Marketing Textbook), answer four questions at the end of the case.  1. Identify the controllable and uncontrollable elements that Starbucks has encountered in entering global markets.

 
Read the Starbucks case thoroughly and using Exhibit 1.3 (International Marketing Textbook),
answer four questions at the end of the case. 
1. Identify the controllable and uncontrollable elements that Starbucks has encountered in
entering global markets.
2. What are the major sources of risk facing the company? Discuss potential solutions.
3. Critique Starbucks’ overall corporate strategy.
4. How might Starbucks improve profitability in Japan?