UCLA Director of Rooms at A Large Hotel Management Discussion
Need help with my Management question – Im studying for my class. Please review the scenario and answer the following questions:You are the Director of Rooms at a large hotel, and the top candidate for becoming the next Assistant GM. You are committed to creating and sustaining an employee-centered workplace. It comes to your attention that one of your frequent valued guests is sexually harassing one of your front desk attendants. This guest spends a lot of money at your hotel and also brings in numerous large meeting groups to the hotel throughout the year. You mention the harassment issue to the GM who tells you to overlook it because the guest in question is “just kidding around”. The harassment continues and the front desk employee comes to you again with a complaint. What should you do to correct this issue? Be very detailed in your response.What are the potential ramifications should this issue not be handled properly and your front desk attendant continue to be sexually harassed by a guest?
